Too Emotional

“You’re to emotional for this job” ever hear those dreadful words? We have, and what most managers probably overlook is that it’s not about being emotional it’s about how vested we are with our clients. There is a gap between the sales representatives and the management team, ever wonder why? One thing we noticed it’s a heck of a different view looking down(management position) than when you are looking up(sales rep).
Emotions:
Salesmen and women have to work extremely hard to look for clients, build a pipeline and process paperwork. That in itself can be emotionally draining. Building rapport, earning your clients trust is tough enough. Don’t remind your rep that they are emotional, it’s really a slap in the face when you do that. We are just here to remind the upper management team that if you see your team working really hard, get your boots, gloves and go get dirty with your crew. One, they will appreciate you more and two, they will work harder to accomplish your mutual goal. And you will earn their respect along the way. It’s like the show where the boss goes undercover. Sometimes you have no idea what its like to be in the trenches until you jump in with your team. Keep in mind when you where in the trenches the war was a lot different that in today’s world. Old school veterans and new school veterans have two distinctive points of view on war, but their purpose is driven by the same emotions with in their hearts.
Gap:
There needs to be synergy between those opposing positions. The magnetism needs to come in sync to allow better cohesion. Allow the relationship to be the driving factor not the money. Money comes and goes. But the relationship is forever. We are the conduit line between the two sources relaying the messages in a clear and concise fashion, leaving no room for error.
Executive Team:
Why are you not supporting your team? So much expectation on your sales staff to produce but the question is, “How are you getting involved to lead your team to the finish line”? Take sales as a relay race that will force you to work together. Your sales team wants to see you(Executive team) in action. When commanding a vessel the first thing the captain must do is earn his crews respect and most important prove himself to his crew that he is capable of leadership. In turn the crew will respect and work with the captain to man the ship.
Great Manager:
We shall never forget AM(initials of previous boss) he was in the trenches selling side by side with each salesmen. Earned our respect because he practiced what he preached. “whoo ya captain!”
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